It's more than a purchase. It's a partnership.

A van isn't just a van, it's the bedrock of your business. At Volkswagen Commercial Vehicles, we're dedicated to providing all the products, services and support you need to keep your vehicles running smoothly every single day. Our goal is to be your trusted partner in business, and our 10-point Service Promise is how we intend to deliver it.​

1 Quote

We will always give you a quote before we start work, so you understand the work required and how much you will pay

2 Estimate

We will advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so

3 Appointment

We will guarantee you an appointment within five working days when you book your vehicle into your local Van Centre

4 Convenience options

We will either offer you a courtesy vehicle*, a while-you-wait appointment or a collection-and-return service

5 Courtesy vehicle

If your vehicle is out of action for over two hours, and still within warranty, we'll do everything we can to source a like-for-like courtesy vehicle, or the best alternative*

6 Initial diagnosis

If your vehicle breaks down and is recovered to our Van Centre, we will peform an initial diagnosis within a maximum of one working day

7 Genuine parts

We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance

8 Warranty

We will give you a two year parts and labour warranty**

9 Work explained

We will explain all work carried out, including warranty work and any work paid for by your fleet company or service contract

10 Vehicle washed

We will always wash your vehicle at no extra cost following a service

*Terms and conditions apply. ** Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty