Customer Services We stride ourselves to deliver an unparalleled customer service and we really like to hear about your positive feedback.

Customer Services

Here at Marriott Motor Group we pride ourselves on delivering unparalleled customer service and always appreciate your positive feedback. We are passionate about the service we deliver but recognise there may be times when we don't necessarily get it right.

If you are not satisfied we would rather you informed us. We will do our utmost to address any concerns you may have, endeavouring to put the situation right and improve our customer service moving forward.

In the first instance the quickest way for issues to be resolved is at the dealership you purchased from. We recommend that you contact the Senior Management team at the dealership, please see below the best people to contact at each of our retailers.


Location Name Position within Retailer
Barnards Volkswagen (Stowmarket) Julian Durrant Aftersales Manager
Bury St Edmunds Audi Fraser Burdett Head of Business
Bury St Edmunds Volkswagen Cars Gary Halestrap Brand Manager
Bury St Edmunds Volkswagen Vans Eugene McKenna Head of Busienss
Ipswich Audi Shane Fenwick Head of Business
Ipswich Dacia (Bristo's) Robert Wells Franchise Manager
Ipswich Renault (Bristo's) Robert Wells Franchise Manager
Ipswich Skoda (Bristo's) Craig Beadling Head of Business
Ipswich Volkswagen Cars Tim Hargraves Brand Manager
Ipswich Volkswagen Vans Eugene McKenna Head of Business
Kings Lynn Audi Fraser Burdett Head of Business
Kings Lynn Volkswagen Cars Paul Underhill General Sales Manager
Premium Used Cars (Located in Ipswich Audi) Shane Fenwick Head of Business

If you're still not satisfied please refer the matter to Customer Services by filling in the form below, we take each case seriously and will respond within 2 working days.