Customer Services We stride ourselves to deliver an unparalleled customer service and we really like to hear about your positive feedback.

Customer Services

Here at Marriott Motor Group we pride ourselves on delivering unparalleled customer service and always appreciate your positive feedback. We are passionate about the service we deliver but recognise there may be times when we don't necessarily get it right.

If you are not satisfied we would rather you informed us. We will do our utmost to address any concerns you may have, endeavouring to put the situation right and improve our customer service moving forward.

In the first instance the quickest way for issues to be resolved is at the dealership you purchased from. We recommend that you contact the Senior Management team at the dealership, please see below the best people to contact at each of our retailers.

Aftersales

Location Name Position within Retailer
Volkswagen Car Aftersales Trevor Pajak Head of Aftersales Volkswagen
Volkswagen Van Aftersales Trevor Pajak Head of Aftersales Volkswagen
Bury St Edmunds Audi Shane Fenwick Divisional Head of Business
Ipswich Audi
Shane Fenwick Divisional Head of Business
Kings Lynn Audi
Stuart Kingsley Aftersales Manager
Ipswich Dacia (Bristo's) Robert Wells Franchise Manager
Ipswich Renault (Bristo's) Robert Wells Franchise Manager
Ipswich Skoda (Bristo's)
Craig Beadling Franchise Manager

Sales

LocationNamePosition within Retailer
Bury St Edmunds Volkswagen Cars James King General Sales Manager
Ipswich Volkswagen Cars Ben Mann General Sales Manager
Kings Lynn Volkswagen Cars Paul Underhill General Sales Manager
Barnards Volkswagen (Stowmarket) Ray Fisher General Sales Manager
Volkswagen Van Sales
James Seager General Sales Manager
Bury St Edmunds Audi Shane Fenwick Head of Business
Ipswich Audi
Shane Fenwick Head of Business
Kings Lynn Audi
Robert Rolfe Audi Brand Director
Premium Used Cars (Located in Ipswich Audi)
Shane Fenwick Head of Business
Ipswich Dacia (Bristo's) Robert Wells Franchise Manager
Ipswich Renault (Bristo's) Robert Wells Franchise Manager
Ipswich Skoda (Bristo's)
Craig Beadling Franchise Manager

If you're still not satisfied please refer the matter to Customer Services by filling in the form below, we take each case seriously and will respond within 2 working days.