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Customer Services
Here at Marriott Motor Group we pride ourselves on delivering unparalleled customer service and always appreciate your positive feedback. We are passionate about the service we deliver but recognise there may be times when we don't necessarily get it right.
If you are not satisfied we would rather you informed us. We will do our utmost to address any concerns you may have, endeavouring to put the situation right and improve our customer service moving forward.
In the first instance the quickest way for issues to be resolved is at the dealership you purchased from. We recommend that you contact the Senior Management team at the dealership, please see below the best people to contact at each of our retailers.
Aftersales
| Location | Name | Position within Retailer |
| Volkswagen Car Aftersales | Trevor Pajak | Head of Aftersales Volkswagen |
| Volkswagen Van Aftersales | Trevor Pajak | Head of Aftersales Volkswagen |
| Bury St Edmunds Audi | Shane Fenwick | Divisional Head of Business |
| Ipswich Audi | Shane Fenwick | Divisional Head of Business |
| Kings Lynn Audi | Stuart Kingsley | Aftersales Manager |
| Ipswich Renault & Dacia (Bristo's) | Robert Wells | Franchise Manager |
| Ipswich Skoda (Bristo's) | Craig Beadling | Franchise Manager |
Sales
| Location | Name | Position within Retailer |
| Bury St Edmunds Volkswagen Cars | Joe Parmenter | General Sales Manager |
| Ipswich Volkswagen Cars | Ben Mann | General Sales Manager |
| Kings Lynn Volkswagen Cars | Paul Underhill | General Sales Manager |
| Barnards Volkswagen (Stowmarket) | Ray Fisher | General Sales Manager |
| Volkswagen Van Sales | James Seager | General Sales Manager |
| Bury St Edmunds Audi | Shane Fenwick | Divisional Head of Business |
| Ipswich Audi | Shane Fenwick | Divisional Head of Business |
| Kings Lynn Audi | Robert Rolfe | Audi Brand Director |
| Premium Used Cars (Bury St Edmunds Audi) | Shane Fenwick | Divisional Head of Business |
| Premium Used Cars (Bury St Edmunds VW Vans) | James Seager | General Sales Manager |
| Premium Used Cars (Ipswich Audi) | Shane Fenwick | Divisional Head of Business |
| Premium Used Cars (Ipswich Skoda) | Craig Beadling | Franchise Manager |
| Ipswich Renault & Dacia (Bristo's) | Robert Wells | Franchise Manager |
| Ipswich Skoda (Bristo's) | Craig Beadling | Franchise Manager |
If you're still not satisfied please refer the matter to Customer Services by filling in the form below, we take each case seriously and will respond within 2 working days.
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Established in 1909, we believe in exceptional customer service based on core values such as personal relationships, expertise and honesty.
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Marriott Motor Group subscribes to the Motor Industry Code of Practice for New Cars, Service & Repair. Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to the New Car Code.
Marriott Motor Group. Wolsey House, Sproughton Road, Ipswich, United Kingdom, IP1 5AN. Registered in England No. 3723299. VAT Reg No. 731 8342 43 Copyright © 2021 Marriott Motor Group. All rights reserved.
Marriott Motor Group Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activities, our Firm Reference Number (FRN) is 303971. Marriott Motor Group is a Credit Broker not a Lender.
Marriott Motor Group is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation activities, Firm Reference Number - 312143. Our FCA permitted business is arranging general insurance and finance products. You can check this on the FCA Register by visiting the www.fca.org.uk