The 12 Point Volkswagen Service Promise from Marriott Volkswagen
At Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why we've devised the 'Volkswagen Service Promise'; 12 promises designed to help you manage the cost of motoring and making your life easier.
And, in addition to this, when you come to us you'll be getting something you can't get anywhere else: the official Volkswagen stamp in your service book.
1.Nobody knows your Volkswagen better than we do
2. We'll match any like-for-like quote within 5 miles - just ask us for details
3. Volkswagen lifetime brakes - have a set of brake pads fitted by us and we'll replace them whenever they wear out, at no extra cost, for as long as you own the car. Not to be used in conjunction with any other offers.
4. MOT insurance - we promise that if you have your MOT carried out by us we will give you cover for up to £750 if your car fails when we carry out its next MOT. Not be used in conjuction with any other others. Contact us to find out more.
5. We offer 'real' value for money - we promise to offer you the right service at the right time; charging Volkswagen set times for all work and offering a 2 year parts and labour warranty on parts fitted after the manufacturer's warranty has expired. *excludes wear and tear items.
6. Ad Blue Top Up - we promise that, if you require you ad blue topping up, we will do so for £1.50 per litre including labour and VAT. There is no need to book, just pop in.
7. We'll fit exterior bulbs and wiper blades - we promise to fit wiper blades and exterior bulbs bought from us at no extra charge. We'll replace all exterior bulbs, including sidelights, headlights, brakelights, foglights, reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, just ask and we'll provide a competitive quote for fitting those too.
8. A range of convenience service to suit your needs - we promise to help you get on with your life. You can take a courtesy car; we can pick up and drop your back to you or even give you a lift in to work, home ot town. Just tell us which you'd prefer and we'll sort it out.
9. We offer visual health checks - we promise to give your car a 34 point check of the basics, at no extra cost and with no obligation. Call and ask us to book you in for an Express Visual Check (EVC) and we'll arrange it all for you.
10. Road test with Technician if required - we promise that if you want to demonstrate your concern face to face with one of our technicians, you can.
11. Car wash & vacuum - we promise that every time you come to us for any job that takes over an hour in our workshop, we'll wash and vacuum your car at no extra cost; if the job takes less than an hour but you'd still like it cleaned, just let us know and we'll do that at no extra charge too.
12. We offer service plans - we promise a convenient payment plan to cover your servicing.