Volkswagen ID. Promise | Suffolk & Norfolk

YourVolkswagen, our ID. Promise⁠*

Going electric is easy and we're confident you'll love it too.

That's why we’re offering you 100 days to get comfortable and feel good driving your new ID. model. If it's not the right fit, you can bring it back.

How it works

We're sure you'll love your new ID. model, however if it's not right for you, you can return your car between 80 to 100 days after your handover. Once it's been returned, you'll receive a refund minus reasonable costs like damage, modification repairs, depreciation, Ohme wall box charges and finance deductions*.

^{*Full T&Cs apply. Offer valid 3 Nov 2025–31 Dec 2026 (unless extended) on new VWPC ID. models (excl. ID. Buzz) ordered after 3 Nov 2025. Used, ex-demo, motability, and fleet vehicles not eligible. UK residents 18+ only. Applies to cash & finance customers (excl. contract hire). Notify retailer & return ID. Vehicle 80–100 days after delivery for refund (minus damage, modification repairs, 3% depreciation, Ohme EV charges and finance deductions). Part exchanges refunded, not returned. Customers may participate once. Your statutory rights are not affected.}

Learn more about Electric Cars

Eligible Models

Frequently Asked Questions

Get answers to commonly asked questions about the Volkswagen ID. Promise.

To be eligible for the ID. Promise offer, you must be a UK resident aged 18 years or above and have purchased one of the following ID. models through cash or finance, excluding Contract Hire: ID.3, ID.3 Neo, ID.4, ID.5, ID.7 and ID.7 Tourer. Motability and Fleet customers are not eligible.

You can return your ID. model for any reason, as long as you are between 80 and 100 days from your handover.

Both new factory orders and new stock vehicles are eligible.

You can still part‑exchange your car as you would normally. If you decide to return your ID. model between 80 to 100 days after your handover, you will be refunded the amount equal to the valuation of your part‑exchange, but your old vehicle will not be returned.

Terms and conditions:
Full T&Cs apply . Offer valid 3 Nov 2025–31 Dec 2026 (unless extended) on new VWPC ID. models (excl. ID. Buzz) ordered after 3 Nov 2025. Used, ex-demo, motability, and fleet vehicles not eligible. UK residents 18+ only. Applies to cash & finance customers (excl. contract hire). Notify retailer & return ID. Vehicle 80–100 days after delivery for refund (minus damage, modification repairs, 3% depreciation, Ohme EV charges and finance deductions). Part exchanges refunded, not returned. Customers may participate once. Your statutory rights are not affected.

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YourVolkswagen, our ID. Promise⁠*

Going electric is easy and we're confident you'll love it too.

That's why we’re offering you 100 days to get comfortable and feel good driving your new ID. model. If it's not the right fit, you can bring it back.

How it works

Eligible Models

Frequently Asked Questions

Am I eligible for the ID. Promise?

For what reason can I return my ID. model?

What type of order is eligible?

What if I want to part-exchange my current car?

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