January 2021 COVID-19 Lockdown Update

We Are Open Within Government Guidelines

Following the government's announcement on January 4th, the country is now under heightened restrictions in a national lockdown. We want to reassure you that with our experience from previous lockdown periods, our safety measures are as robust as ever and we will continue to offer customer service whilst adhering to the latest lockdown guidelines.

Sales

The government guidance for our industry is that showrooms must remain closed to the public but we can still offer the following services to sales customers:

• Bespoke video available on request for all physical stock
• Telephone and virtual appointments available on:
  • Monday to Friday 8.30 am till 6pm
  • Saturday from 9am till 5pm
  • Sunday 10am till 4pm
• 14 Day ‘no quibble’ money back guarantee
• Click and Collect & Home Delivery Available

We will additionally be offering COVID-secure contact-free Click-and-Collect and Home Delivery (free of charge up to 40 miles from the retailer, any delivery over 40 miles is subject to availability and additional charges) services for customers taking delivery of their new or used vehicle over the period of lockdown. Your dedicated collection time will be agreed between yourself and a member of our sales team, who will be in contact with you to arrange this to be completed safely.

Aftersales

We will continue to be open to our customers for Service, MOT and Repairs Monday to Friday from 8am till 6pm. This will be with strict social distancing measures in place, to ensure the safety of our customers and colleagues we have modified some of Aftersales services as per the following:

• Collection and Delivery - subject to availability and please enquire with your preferred site to confirm this facility
• Courtesy cars available – arrival time from 9:30 am to allow for sanitisation of all courtesy cars
• Parts counter sales – available on a Call and Collect basis only.

All visiting customers requested to attend with face masks and to use hand sanitisation stations where applicable. All payments are preferred via card, contactless or direct bank transfer. Cash payments to be avoided to assist with the spread of COVID-19, if cash is your only option please discuss with your adviser at point of booking.

Please note that any customers exhibiting symptoms of COVID-19, or requiring to self-isolate under the Government guidance please avoid visiting our businesses until such time as permissible under the Government guidance.

Face coverings

Before you enter our showroom, please ensure you are wearing a face covering unless you are exempt. 

Social Distancing

We need you to follow the social distancing rules and keep yourself a safe distance away from other customers and our colleagues. 

Entering the Showroom

We're managing the number of customers we have in our retailers at any one time; so, you may have to queue before we can let you in and follow our one way system. 

Desk Protection

We’ve added Perspex screens in place for dedicated areas and are taking card and contactless payments only.

Get In Touch

Email & Website Forms

Whilst things are uncertain, our helpful staff members are on hand to answer any questions or queries via email or using the online forms. 

Telephone

As usual, our sales and service team are available to speak to over the telephone and are ready to assist you from the comfort of your home. 

Live Chat

Whilst using our website, we will be available to answer any questions or queries via our live chat. 

Virtual Appointments

When it is not possible to visit us at our showrooms, our team members are on hand to assist you remotely using our virtual appointments.

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