Marriott Motor Group Coronavirus (COVID-19) - Statement (18.05.2020)

We are happy to announce that we are now open to our customers for Service, MOT and Parts Sales. With strict social distancing measures in place, to keep our customers and colleagues safe.

Online Vehicle sales are now also available with Click, Buy and Collect across all of our sites. Details are provided around this option below.

If you plan to visit any of our retailers you will be required to have a booking with us. You are welcome to arrive just before your set time slot, but use of our customer waiting area and refreshments may not be available.

Please note that any customers exhibiting symptoms, or requiring to self-isolate under the Government guidance please avoid visiting our businesses until such time as permissible under the Government guidance.



Advice from The AA regarding keeping your car in good health during the lock down

Leaving your car parked for up to a month

Fuel – Before parking your car up for a long period, it’s a good idea to top up with fuel. Not only will this help with other measures, but a full tank doesn't attract condensation, which could cause issues if allowed to build up over time.

Battery maintenance – If you can, connect your car's battery to a mains-powered battery maintainer. If you can't, start the engine once a week and allow it to run for about 15 minutes. This will re-charge the battery and help keep the engine in good condition. It’s important to allow the engine to run for this long so the battery can charge properly. In the case of petrol engine cars, it also helps to prevent engines from flooding with fuel. Never leave your car unattended with the engine running.

Brakes – Sometimes when a car's parked up for a long period with the parking brake on, the brakes can seize. To prevent this it's good practice to release the parking brake and move the vehicle a short distance back and forth, at the same time as running the engine. You shouldn’t leave the parking brake off unless the vehicle is on private land with the wheels securely chocked.

Electric vehicles – EVs and hybrid vehicles have 12-volt batteries, the same as conventional cars. However, they charge differently. Pressing the start button, so the ready light comes on, will operate the charging system. Doing this for 10 minutes once a week should keep the 12-volt battery topped up. Some electric and plug-in hybrid vehicles can maintain their 12-volt batteries if they’re plugged in to the mains charger. Check your vehicle handbook for details on this.

Garages – Don’t run a car engine inside a household garage as the exhaust fumes can be toxic. If you keep your car in a garage, pull it out onto the drive to run the engine to charge the battery.

Getting back on the road

Before you start a car you haven’t used for a long time:

  • Check that the MOT and car tax are still current.
    • Taxing the car will cancel any SORN.
    • If you need an MOT, you can only drive the car if it’s to a garage for a pre-booked MOT.
  • Check tyre pressures.
  • Check nothing’s nesting under the bonnet or has chewed through the pipes/hoses.
  • Check all fluid levels, before starting the engine.
  • Check the brakes, including the handbrake – they may have seized up if the car was left with the handbrake on. Try putting into gear and driving gently.

Credit The AA, please visit https://www.theaa.com/driving-advice/laying-up to see the original article.



Marriott Motor Group Coronavirus (COVID-19) - Statement (21.04.2020)

Following on from the governments guidance to remain in locked down for a further 3 weeks, we have taken the decision to remain temporarily closed.

Whilst we are temporarily closing our showroom doors, we will still be available online if you need us. So, whether you have a service or MOT booked with us, have placed an order and are awaiting delivery of a new vehicle, or if you have an enquiry on a vehicle in our stock, we will do whatever possible to support you and keep you informed every step of the way.

We trust you understand and we will continue to update you via email and our website.

From looking at the general questions coming through to our Customers Services inbox, we have noticed that the bulk relate to finance agreements, end of contract options or a service booking request for when we re-open our doors.

Below, you will find various links for finance advise and advance booking requests that links to a web form for our team members to handle.

We wish all our customers, colleagues, suppliers and their families good health during this time. Stay safe and stay strong.

Kind regards

Paul Barnard
Managing Director




Marriott Motor Group Coronavirus (COVID-19) - Statement (24.03.2020)

During these uncertain times, Marriott Motor Group's thoughts go out to all who have been affected by the COVID-19 pandemic. We are a family-owned business and take our responsibilities towards the health and wellbeing of our teams, our customers and our wider community very seriously.

Due to the unfolding situation we have taken the difficult decision to temporarily close our showrooms and workshops with effect from 2:00pm Wednesday March 25th 2020.

Temporary Closures

Whilst we are closing our showroom doors, we are still here online and via email if you need us. So whether you have a service or MOT booked with us, have placed an order and are awaiting delivery of a new vehicle, or if you have an enquiry on a vehicle in our stock, we will do whatever possible to support you and keep you informed every step of the way.

We trust you understand and we will continue to update our website following any further Government guidance, so please bookmark our website home page www.marriottmotorgroup.co.uk for live updates. If you have any other concerns or queries, please contact on the email above.

We wish all our customers, colleagues, suppliers and their families good health. We are all in this together and we will get through it together.

Kind regards

Paul Barnard
Managing Director

FAQ

Q: If you have an existing service, MOT or repair appointment
A: Our top priority is everyone’s safety both on and off the road. With this in mind, we will be prioritising safety-related issues and technical faults; any routine appointments will be reviewed and re-appointed at a later date. Please expect a call from a member of our team.

Q: If you have a vehicle on order and are awaiting delivery
A: Our sales teams are also working to deliver as many cars as possible on or before 2pm on Wednesday 25th March. If we are unable to deliver your vehicle during this initial period, we will do our best to keep you updated as the situation progresses.

Q: If you are looking for a new vehicle
A: Our remote sales teams will be available to help you by email. If you’ve seen a vehicle you really like the look of, you can also take advantage of our online reservation service that will be operational from next week.

MOT Status during the closure of our business

From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This is being done to help prevent the spread of coronavirus.

What you need to do?

You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020. However, you must keep your vehicle safe to drive.

Your vehicle will be automatically given a 6-month MOT exemption. This will extend your current MOT expiry date by 6 months.

For Example:

Your vehicle’s MOT was due to expire on 3 April 2020.

This will automatically be extended to 3 October 2020. You will need to get your MOT by this date.

You can check your MOT history to see when you have been issued an exemption. It will not be updated straight away, so keep checking back if your new due date MOT is not yet showing.

If your vehicle’s first MOT is due

Your vehicle will be automatically given a 6-month MOT exemption from the date its first MOT was due.

Official Government Guidance



Marriott Motor Group Coronavirus (COVID-19) - Statement (18.03.2020)

We are taking additional precautionary measures to ensure the health and safety of all our customers and colleagues – this is our number one priority. We are closely monitoring the Coronavirus (COVID-19) situation and following the advice provided by Public Health England (PHE).

At our retailers, hand sanitiser is provided but this is subject to its availability and replenishment, our public toilets are regularly maintained in order to be available for hand washing. Our professional cleaning teams have intensified their daily routines, and within our dealerships our staff are ensuring that all showroom, demonstrator vehicles and surfaces are regularly wiped down with anti-bacterial cleaner throughout the day where practical.

However, if you have concerns surrounding the current situation and cannot come to our retailers we do offer a collection and delivery option for any service, maintenance or MOT booking. This service is subject to terms and conditions so please contact our Service team so we can take care of these arrangements for you.

Our Sales departments are still operational, but if you do have concerns we can offer a home viewing and test drive where a member of our sales team can come to you.

In order to support the wellbeing of our colleagues and customers, please note that we are unable to offer the Service and Sales home facilities in the event that you are self isolating in accordance with the current Government guidelines.

We wish all our customers, colleagues, suppliers and their families good health. We are all in this together and we will get through it together.