I would like to congratulate your organisation on it’s customer service. We recently purchased a used Golf from your Stowmarket branch.
Even though the initial enquiry was internet based, every part of the transaction was ‘gold’ standard in how a motor dealership should operate. Andrew Taylor, in particular, was exceptional.
But interestingly even the service team were very knowledgeable and genuine when we collected the vehicle, which sadly is not always the case.
I have bought many cars in my motoring life. This was without doubt, the most memorable, for all the right reasons! No pressure, no avoiding awkward questions, no over promising.
Just honesty and common sense. Ask the customer what their needs are, and fill in the gaps. Brilliant!
When we are in the market for another VW, or Audi for that matter, we will of course contact your group first.