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This section should help you with any queries you have relating to renting a vehicle from us. If you have any other questions please do not hesitate to contact us today.
Information on fuel will be provided to you by your rental location at the time of pickup. In addition, the fuel type will be mentioned in the tank flap and in the vehicle manufacturer’s guide that you will find in the glove box.
If you do not return the vehicle with the same level of fuel as in the vehicle at pick-up we will charge you for the missing quantity of fuel at the last AA published national average pump price plus our £5 service charge for having to refuel the vehicle.
Fuel is not included in your rental rate. We operate a same-to-same fuel policy; this means that the amount of fuel in the vehicle at pick-up will be noted on your rental agreement and you must return the vehicle with the same amount of fuel, otherwise, you may be charged for refuelling the missing quantity of fuel at the last AA published national average pump price plus our reasonable refuelling service charge for our having to refuel the vehicle.
We do not provide any refunds for fuel. Please keep the receipt for refuelling the vehicle to show us.
If you do not return the vehicle with the same level of fuel as in the vehicle at pick-up we will charge you for the missing quantity of fuel at the last AA published national average pump price plus our reasonable refueling service charge for our having to refuel the vehicle.
Use the correct type of fuel and fluids for the vehicle. You will be responsible for all reasonable expenses we incur in repairing any damage caused to the vehicle if you add unsuitable fuel.
If you travel over the maximum permitted mileage we will charge you a pence per mile excess mileage charge (as shown on your rental agreement) for each mile you travel over the maximum mileage shown on your rental agreement.
A recharging cost may apply with the hire of EV’s, please speak to your rental location to find out more.
