Workshop Controller - Bury St Edmunds Audi

Ref: 11001

Location Bury St Edmunds Audi
Working Hours Full Time
Benefits We offer an employee benefits package including training, development, employee discounts, healthcare and much more.
Salary Competitive
Closing Date 18/09/2020

An exciting opportunity has become available with Marriott Motor Group for a Workshop Controller to join Bury St. Edmunds Audi.As a family company, Marriott Motor Group is owned and run by the Barnard family. It prides itself on continuing the family tradition of providing a friendly and efficient motoring facility. Focusing on key values of being a service led business dealing with all people and colleagues with integrity, respect, honesty and openness. The ideal candidate will be able to carry out a variety of tasks ranging from routine maintenance, servicing and repairs. MOT testing would also be preferred.

As a Workshop Controller, your key responsibilities will be:

  • To calculate and manage the effective use of workshop resources for the Audi Centre.
  • Monitor individual and workshop efficiencies to ensure key performance indicators are met.
  • Plan the distribution of work amongst the team utilising available skills mix.
  • Identify individual training and development needs.
  • Manage liaison between workshop and service reception on customer vehicle progress.
  • Manage workshop standards in accordance with HSO requirements.
  • Resolve customer issues in line with Audi Centre standard and customer expectations. Manage any necessary liaison with department manager regarding customer dissatisfaction.
  • Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators.
  • Maintain safe working practices and abide by the working rules and standards of the Audi Centre.
  • Maintain and develop own skills and technical knowledge.Agree development plan with line manager.
  • Interact with members of other departments to develop an Audi Centre team culture.

In return we offer:

  • Competitive salary with job-related bonus
  • Development opportunities with Brand Led Accredited Training
  • Generous holiday entitlement
  • Contributory pension scheme
  • Healthcare Cashback Plan
  • Employee assistance program
  • Leading Brand Led Learning
  • Family friendly policies
  • Huge range of high street discounts and offers through ‘My Marriott Hub’
  • Long service rewards
  • Introduce a Friend Scheme

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