Systems Support Executive - Head Office

Ref: 22000

Working Hours Full Time
Location Head Office
Salary Competitive
Benefits We offer an employee benefits package including training, development, employee discounts, healthcare and much more.
Closing Date 05/12/2021

About the job

Marriott Motor Group are looking for enthusiastic and ambitious individuals with a 'can do' attitude to help us support. This role is an exciting opportunity for an enthusiastic individual looking to work within a professional environment, committed to delivering high standards of service.

The role is part of a team responsible for the logging, resolving, or referring of all incidents recorded via the general service support desk from point of initial contact through to resolution / escalation or closure within targeted service levels.

An excellent telephone manner, good interpersonal, verbal and written skills, and a keen willingness to learn are all essential to this hands-on role.

Key responsibilities include:

  • Providing 1st and 2nd line technical support for users
  • Providing How-do-I support as well as fixing problems
  • Managing escalated tickets from other team members
  • Experience with Active Directory – new user creation / account administration
  • Resolve incidents, requests and problems within SLA
  • Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA's
  • Assign or escalate issues to the appropriate team/third party for assistance when required

And you:

You'll be passionate about helping others and providing a 5-star level of service to technology users. For us this means communicating well, setting expectations and sticking to commitments made, and always seeking the best ways to keep users working effectively.

If you are ready for an exciting and rewarding CAREER, then simply click 'Apply' below send your CV and commence your application process.

Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why work for us?

If you are looking for a career within an exciting industry, Marriott Motor Group is definitely for you. We are looking for people who believe in our values and are determined to learn new skills and achieve their best. In return, we offer a number of employee benefits including a competitive salary, workplace pension and a rewarding career. Your wellbeing matters we provide an education, support and tools to help you live a healthier and happier life, because your wellbeing matters to us.

Benefits of working at Marriott Motor Group

At Marriott Motor Group, we offer an employee benefits package including training, development, employee discounts, healthcare and more. Find out below.

Competitive salary

Healthcare cashback plan​

Gym membership discounts​

Generous holiday entitlement

Employee assistance programme​​

Long service awards​​

Contributory pension scheme​

​​Leading brand led learning & development

​Company car scheme

​Marriott car benefit purchase scheme

​High street retailer discounts

Recommend a friend scheme

Our Values & Strategy

We believe in our values and strategies, our customers are at the heart of everything we strive to do. We work as a team to help each other achieve their objectives and aims, we offer support and help to make sure everyone can continue to learn and develop their skills, we want everyone to love their job!

Be Part of the Team
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