Service Manager - Ipswich Volkswagen

Ref: 22463

Working Hours Full Time/12 month fixed term contract
Location Ipswich Volkswagen
Salary Competitive
Benefits We offer an employee benefits package including training, development, employee discounts, healthcare and much more.
Closing Date 31/07/2021

About the job

Are you an experienced Service Manager looking for a new challenge? Would you like the opportunity to work with the Volkswagen brand?

Marriott Motor Group are recruiting for a Service Manager at our prestigious Ipswich Volkswagen dealership on a 12 month fixed term contract.

You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.

You will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department and someone who will make the department their own. This is a busy department with a strong reputation within the area.

Service Manager Responsibilities:

  • Planning, controlling and monitoring processes in customer services areas while managing and developing employees
  • Improve standards of performance of the service team through effective coaching and performance management
  • Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales)
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
  • Ensure accurate recording of all daily operating controls and KPIs
  • Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
  • Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets

The ideal Service Manager:

  • You will need to have had a solid career history to date gained in a main dealer service department
  • Be a confident relationship builder dealing with customers at all levels
  • You will have an extensive career in service management
  • Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team
  • Demonstrate an entrepreneurial flair to drive the business forward
  • Proven ability to deliver high CSI results with a passion for excellent customer service
  • Have knowledge of vehicle design, manufacture and legislation
  • A full driving licence

If you are looking for a fantastic opportunity within your already successful career and would like to join Marriott Motor Group then apply today!

If you are interested in being considered for the role please confirm your interest in writing to Or to discuss the role in further details please contact a member of the HR team.

Why work for us?

If you are looking for a career within an exciting industry, Marriott Motor Group is definitely for you. We are looking for people who believe in our values and are determined to learn new skills and achieve their best. In return, we offer a number of employee benefits including a competitive salary, workplace pension and a rewarding career. Your wellbeing matters we provide an education, support and tools to help you live a healthier and happier life, because your wellbeing matters to us.

Benefits of working at Marriott Motor Group

At Marriott Motor Group, we offer an employee benefits package including training, development, employee discounts, healthcare and more. Find out below.

Competitive salary

Healthcare cashback plan​

Gym membership discounts​

Generous holiday entitlement

Employee assistance programme​​

Long service awards​​

Contributory pension scheme​

​​Leading brand led learning & development

​Company car scheme

​Marriott car benefit purchase scheme

​High street retailer discounts

Recommend a friend scheme

Our Values & Strategy

We believe in our values and strategies, our customers are at the heart of everything we strive to do. We work as a team to help each other achieve their objectives and aims, we offer support and help to make sure everyone can continue to learn and develop their skills, we want everyone to love their job!

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