About the job

At Marriott Motor Group, we are always looking to optimise our customer care.

We have an exciting new role within our Audi Division which will transform the way we manage customer enquiries. We are determined to lead the way in ensuring every single customer receives quality service from their first point of contact.

Are you looking for a new challenge? Do you want to be part of a brand new way of working?

The key purpose of this role is to ensure that all customer enquiries are managed suitably to maximise all current Sales opportunities. To do this we are looking for someone dynamic and customer focused to engage in our long term goals and objective.

Key Tasks & Responsibilities

• Operate as the initial point of contact for all remote in-bound sales enquiries.
• Ensure that all customer data is captured and recorded during initial consultation.
• Ensure that all Sales enquiry records are updated accurately and sufficiently to provide clear evidence of enquiry status
• Conduct daily review of all existing customer enquiries, ensuring that all actions are completed within agreed timescales in accordance with prevailing SLA’s and customer expectations, and that agreed actions and timescales are appropriate for the nature of the enquiry
• Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
• Approach and receive customers promptly and courteously at all times
• Handle test calls, emails and web enquiries making sure that all criteria are met.
• Proactively chase by phone provisional bookings or release to ensure booking opportunities are maximised.
• To develop a good relationship with customers to maximise repeat business.
• Manage and co-ordinate the central sales inbox, delegating workload to the team
• Be a role model in taking phone enquiries.
• Take ownership of making appointments ensuring we to everything we can to convert to sales

The key attributes we look for are:

• Influencing skills with the ability and confidence to communicate effectively
• Excellent customer management skills to build long lasting relationships
• Professionalism, with a commitment to adhering to process and procedure
• Good attention to detail
• Full UK driving licence required

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic Company.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Marriott Motor Group.

If you would love to be part of our Marriott Motor Group family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why work for us?

If you are looking for a career within an exciting industry, Marriott Motor Group is definitely for you. We are looking for people who believe in our values and are determined to learn new skills and achieve their best. In return, we offer a number of employee benefits including a competitive salary, workplace pension and a rewarding career. Your wellbeing matters we provide an education, support and tools to help you live a healthier and happier life, because your wellbeing matters to us.

Benefits of working at Marriott Motor Group

At Marriott Motor Group, we offer an employee benefits package including training, development, employee discounts, healthcare and more. Find out below.

Competitive salary

Healthcare cashback plan​

Gym membership discounts​

Generous holiday entitlement

Employee assistance programme​​

Long service awards​​

Contributory pension scheme​

Our Values & Strategy

We believe in our values and strategies, our customers are at the heart of everything we strive to do. We work as a team to help each other achieve their objectives and aims, we offer support and help to make sure everyone can continue to learn and develop their skills, we want everyone to love their job!