Sales Handover Specialist - Bury St Edmunds Volkswagen

Ref: 46123

Working Hours Full Time
Location Bury St Edmunds Volkswagen
Salary Competitive
Benefits We offer an employee benefits package including training, development, employee discounts, healthcare and much more.
Closing Date 30/11/2021

About the job

We are currently looking to recruit a Sales Handover Specialist to join our retail sales team at Bury St Edmunds Volkswagen.

This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service.

Someone who is out-going, energetic, and process-driven.

Experience within the technology industry would be ideal but not essential.

Role & Responsibilities will include:

• Co-ordinating, within the retailer environment only, the vehicle handover process for all new and used vehicles from start to finish.

• Checking vehicles over prior to handover including fuel and that all accessories are fitted. In addition, all service manuals, book packs and handover forms are ready.

• Being prepared and waiting to meet and greet guests for vehicle handover within the retailer.

• To provide a vehicle handover experience that exceeds all customer expectations. This is to include demonstrating, in full, the technology within the vehicle and ensuring customers’ mobile devices are paired and radio stations are set to the customer preferences.

• Presenting personalised handover gifts to customers.

• Arranging, via appointment, a complimentary post-handover invitation back into the retailer to assist with additional technical customer needs.

• Final check of delivery/handover files into sales administration department making sure all forms, documents etc. are complete with signatures where required.

• Compiling personalised automotive videos to enhance trust and transparency for the customer post-handover.

• Follow-up calls to all customers post-handover ensuring their confirmation of an outstanding customer experience from the retailer was received.

What we are looking for

• A well-presented individual who can confidently communicate and build rapport quickly with both colleagues and customers.

• Someone with excellent organisational skills who can prioritise tasks and be flexible to ad-hoc requirements and be able to time manage and diarise appointments effectively.

• A team-player.

• Experience of customer handling and telephone techniques and etiquette.

• You will possess a valid UK driving licence.

If you are ready for an exciting and rewarding CAREER for 2021 then simply click 'Apply' below send your CV and commence your application process.

Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why work for us?

If you are looking for a career within an exciting industry, Marriott Motor Group is definitely for you. We are looking for people who believe in our values and are determined to learn new skills and achieve their best. In return, we offer a number of employee benefits including a competitive salary, workplace pension and a rewarding career. Your wellbeing matters we provide an education, support and tools to help you live a healthier and happier life, because your wellbeing matters to us.

Benefits of working at Marriott Motor Group

At Marriott Motor Group, we offer an employee benefits package including training, development, employee discounts, healthcare and more. Find out below.

Competitive salary

Healthcare cashback plan​

Gym membership discounts​

Generous holiday entitlement

Employee assistance programme​​

Long service awards​​

Contributory pension scheme​

​​Leading brand led learning & development

​Company car scheme

​Marriott car benefit purchase scheme

​High street retailer discounts

Recommend a friend scheme

Our Values & Strategy

We believe in our values and strategies, our customers are at the heart of everything we strive to do. We work as a team to help each other achieve their objectives and aims, we offer support and help to make sure everyone can continue to learn and develop their skills, we want everyone to love their job!

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