Contact Executive (Multiple Vacancies) - Based at Ipswich Audi

Ref: 12555

Working Hours Full Time
Location Based at Ipswich Audi
Salary Competitive
Benefits We offer an employee benefits package including training, development, employee discounts, healthcare and much more.
Closing Date 31/05/2022


About the job

Marriott Motor Group are expending the Contact Centre department based at Ipswich Audi!

As a Contact Centre Executive you will ensure that all customer appointments are generated ensuring that customers bespoke requirements are fulfilled, with realistic and achievable commitments.

Key Tasks & Responsibilities include:

  • Create customer bookings as required - Booking process to include review of previous VHC reports, service history and outstanding service actions to ensure all required is identified and incorporated during initial booking contact, ensuring ASF payment method offered where appropriate
  • Ensuring all customer requirements have been understood, including consideration for alternative transport.
  • Interact proficiently with a variety of online systems to provide the right solutions that meets the customers’ needs
  • Ensure all applicable customers are provided with an offer of a suitable service/maintenance funding plan. Ensuring that any service plans offered for customer consideration is recorded on booking documentation to enable Service Advisors to follow-up during pre-planning activities
  • All 1link booking requests to be responded to within prescribed timescales and no booking requests to be declined unless approved by Contact Centre Manager/Aftersales Manager
  • Ensure Highest level of customer satisfaction
  • Ensure all customer records are accurately inputted and maintained observing GDPR guidelines.

Previous experience in the service department desirable although full training will be provided.

Skills Required:

  1. Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.
  2. Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
  3. An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and also switch channels frequently – from the phone to email, for example.

If you are interested in being considered for the role please confirm your interest in writing to salma.choudhury@marriottmotorgroup.co.uk.

Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why work for us?

If you are looking for a career within an exciting industry, Marriott Motor Group is definitely for you. We are looking for people who believe in our values and are determined to learn new skills and achieve their best. In return, we offer a number of employee benefits including a competitive salary, workplace pension and a rewarding career. Your wellbeing matters we provide an education, support and tools to help you live a healthier and happier life, because your wellbeing matters to us.

Benefits of working at Marriott Motor Group

At Marriott Motor Group, we offer an employee benefits package including training, development, employee discounts, healthcare and more. Find out below.

Competitive salary

Healthcare cashback plan​

Gym membership discounts​

Generous holiday entitlement

Employee assistance programme​​

Long service awards​​

Contributory pension scheme​

​​Leading brand led learning & development

​Company car scheme

​Marriott car benefit purchase scheme

​High street retailer discounts

Recommend a friend scheme

Our Values & Strategy

We believe in our values and strategies, our customers are at the heart of everything we strive to do. We work as a team to help each other achieve their objectives and aims, we offer support and help to make sure everyone can continue to learn and develop their skills, we want everyone to love their job!

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