Apprentice Aftersales Advisor - Barnards Volkswagen

Ref: 24009

Working Hours Full Time
Location Barnards Volkswagen Stowmarket
Salary Competitive
Benefits We offer an employee benefits package including training, development, employee discounts, healthcare and much more.
Closing Date 31/05/2021

About the job

Barnards Volkswagen are recruiting for an Apprentice Aftersales Advisor. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

As an Aftersales Advisor Apprentice, you will need to be organised, professional, knowledgeable, enthusiastic and well presented. The working environment can be quite competitive and demanding as the focus is always on maximising every opportunity. You will start the apprenticeship as a Aftersales Advisor, with the potential to work your way into one of the two following roles: Parts Advisor or Service Advisor.

Duties within the retailer may vary but you will typically include:

  • To be the first line of communication – meeting and greeting customers and visitors
  • To receive all incoming telephone calls for the dealership in accordance with company policy
  • To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood to achieve a high standard of customer satisfaction
  • To ensure highest standards of personal appearance and housekeeping
  • To promote excellent customer and public relations
  • Maintaining contact with new and existing customers through telephone and email
  • Gathering customer data to enable you to keep them updated of promotions

As an Aftersales Advisor Apprentice, you will need to demonstrate:

  • Excellent work ethic
  • A smart and professional appearance and manner
  • Good level of numeracy
  • Ability to negotiate
  • Ability to build and maintain good customer relationships
  • Competent IT skills with computers, tablets and smart phones etc
  • Excellent organisational skills and the ability to work under pressure
  • Ability to work as part of a team as well as on your own caseload of work
  • Confidence, excellent communication skills and an outgoing personality


Important Information

  • Qualification requirements for the Marriott Motor Group include Maths & English and Science GCSE grade A-C or equivalent grade 9 – 4.

Training to be provided:

The Volkswagen Apprenticeship Programme will give you all the life and technical skills you need to build your career. Now is an exciting time to join Volkswagen during the journey through digitisation and electrification in our world class facilities and learning from experts.

The National Minimum Wage (NMW) rate for apprentices is £4.30 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be our Aftersales Advisor, then please click 'apply'.

Why work for us?

If you are looking for a career within an exciting industry, Marriott Motor Group is definitely for you. We are looking for people who believe in our values and are determined to learn new skills and achieve their best. In return, we offer a number of employee benefits including a competitive salary, workplace pension and a rewarding career. Your wellbeing matters we provide an education, support and tools to help you live a healthier and happier life, because your wellbeing matters to us.

Benefits of working at Marriott Motor Group

At Marriott Motor Group, we offer an employee benefits package including training, development, employee discounts, healthcare and more. Find out below.

Competitive salary

Healthcare cashback plan​

Gym membership discounts​

Generous holiday entitlement

Employee assistance programme​​

Long service awards​​

Contributory pension scheme​

​​Leading brand led learning & development

​Company car scheme

​Marriott car benefit purchase scheme

​High street retailer discounts

Recommend a friend scheme

Our Values & Strategy

We believe in our values and strategies, our customers are at the heart of everything we strive to do. We work as a team to help each other achieve their objectives and aims, we offer support and help to make sure everyone can continue to learn and develop their skills, we want everyone to love their job!

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