Aftersales Advisor - Bury St Edmunds Van Centre

Ref: 31002

Working Hours Full Time
Location Volkswagen Van Centre (Bury St Edmunds)
Salary Competitive
Benefits We offer an employee benefits package including training, development, employee discounts, healthcare and much more.
Closing Date 31/10/2020

About the job

Marriott Motor Group are currently recruiting for an Aftersales Advisor at Volkswagen Van Centre, Bury St Edmunds. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly. 

Key Tasks & Responsibilities include:​

  • Assist customers with arranging vehicle servicing appointments
  • Manage courtesy car bookings
  • Ensure the customer database is updated and accurate based on service activity
    Contribute to a department marketing strategy to promote all products and services
  • Plan ahead and manage time effectively to ensure all tasks are achieved
  • Greet customers and visitors promptly, courteously and professionally
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
  • Maximise service department profitability through the use of professional sales techniques
  • Maximising customer awareness of all available workshop services 

The key attributes we look for are:​

Ideally you would have some experience in a similar Aftersales Advisor role in a franchised dealership, although we will consider individuals with other customer service and administration experience. In addition to your experience, you will demonstrate the following: 

  • Outstanding communication and customer service skills
  • Excellent organisation and time management skills with the ability to work to deadlines
  • Intermediate IT skills with the ability to learn new systems quickly
  • A commitment to the Marshall Values of People, Customers, Integrity and Innovation

If you would love to be part of our Marriott Motor Group family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Why work for us?

If you are looking for a career within an exciting industry, Marriott Motor Group is definitely for you. We are looking for people who believe in our values and are determined to learn new skills and achieve their best. In return, we offer a number of employee benefits including a competitive salary, workplace pension and a rewarding career. Your wellbeing matters we provide an education, support and tools to help you live a healthier and happier life, because your wellbeing matters to us.

Benefits of working at Marriott Motor Group

At Marriott Motor Group, we offer an employee benefits package including training, development, employee discounts, healthcare and more. Find out below.

Competitive salary

Healthcare cashback plan​

Gym membership discounts​

Generous holiday entitlement

Employee assistance programme​​

Long service awards​​

Contributory pension scheme​

​​Leading brand led learning & development

​Company car scheme

​Marriott car benefit purchase scheme

​High street retailer discounts

Recommend a friend scheme

Our Values & Strategy

We believe in our values and strategies, our customers are at the heart of everything we strive to do. We work as a team to help each other achieve their objectives and aims, we offer support and help to make sure everyone can continue to learn and develop their skills, we want everyone to love their job!

Be Part of the Team
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