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Aftersales Manager

Ipswich Volkswagen

Salary: Competitive

A position has become available at Ipswich Volkswagen for an Aftersales Manager. As an Aftersales Manager you will play a crucial role in driving our business forward and inspire the team to ensure that every customers' experience is exceptional.

The ideal candidate will be friendly, professional, naturally confident and strong leadership skills. You will have the ability to implement change and strengthening our business. 

As an Aftersales Manager your key responsibilities will be:

  • To maintain standards of performance of the parts and service teams through effective coaching and performance management
  • Recruit and select team members in line with organisational requirements
  • Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators
  • Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance)
  • Maximise commercial opportunities through developing and implementing campaigns within specific market sectors
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
  • Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner

Please send applications to under Reference: IPVW12/19AS
In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. You are advised to submit your application as early as possible to avoid disappointment.

Apply Now

Added: 20 December 2019

We offer an extensive range of career development opportunities, incentives and benefits, these include:

  • Competitive salary (with job-related bonus and commission - if applicable)
  • Generous holiday entitlements
  • Contributory pension scheme
  • Marriott Car benefit purchase scheme
  • Healthcare Cashback Plan (including wellbeing and alternative therapies)
  • Employee Assistance Program
  • Leading Brand Led Learning & development
  • Family friendly policies
  • Huge range of high street retailer discounts via ‘My Marriott Hub’
  • Gym Membership discounts
  • Long service awards
  • Recommend a Friend Scheme
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