About the job

Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand?

Due to operational need within our Service Department, at Kings Lynn Volkswagen, we are now looking for an additional experienced team member to provide our discerning customers with exceptional and outstanding service.

What will I be responsible for?

Joining our team as a Service Advisor, you will be responsible for:

• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers, colleagues, peers and Manufacturer representatives
• Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
• Explaining invoices and taking payments via pdq machines
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work

Could this be the ideal role for me?

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be our Service Advisor, we'd love to hear from you so please click APPLY now!

Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why work for us?

If you are looking for a career within an exciting industry, Marriott Motor Group is definitely for you. We are looking for people who believe in our values and are determined to learn new skills and achieve their best. In return, we offer a number of employee benefits including a competitive salary, workplace pension and a rewarding career. Your wellbeing matters we provide an education, support and tools to help you live a healthier and happier life, because your wellbeing matters to us.

Benefits of working at Marriott Motor Group

At Marriott Motor Group, we offer an employee benefits package including training, development, employee discounts, healthcare and more. Find out below.

Competitive salary

Healthcare cashback plan​

Gym membership discounts​

Generous holiday entitlement

Employee assistance programme​​

Long service awards​​

Contributory pension scheme​

Our Values & Strategy

We believe in our values and strategies, our customers are at the heart of everything we strive to do. We work as a team to help each other achieve their objectives and aims, we offer support and help to make sure everyone can continue to learn and develop their skills, we want everyone to love their job!